Privacy policy

Effective Date:  15/05.2025

Welcome to Tactical Technical. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services related to airsoft upgrade, customization, and repair.

1. Who We Are

This website is operated by:

Tactical Technical
9 Telford Drive , Edinburgh
Tech@tacticaltechnical.co.uk
+447470716474

If you have any questions about this policy, you can contact us at: Tech@tacticaltechnical.co.uk

2. What Information We Collect

We may collect and process the following types of personal data:

a) Personal Information You Provide Directly

When you:

  • Place an order

  • Use our contact or booking form

  • Subscribe to a newsletter

  • Request a quote or service

We may collect:

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment details (processed securely via third-party gateways; we do not store card numbers)

  • Any custom requests or repair notes you submit

b) Automatically Collected Data

When you browse the Site:

  • IP address

  • Browser type and version

  • Pages visited and time spent on each page

  • Referrer URLs

  • Device information

We may use cookies and similar technologies to collect this information. See section 8 below for our cookie policy.

3. How We Use Your Information

We use your data to:

  • Process and fulfill orders

  • Respond to inquiries or service requests

  • Send confirmations, updates, or newsletters (if opted in)

  • Improve website performance and user experience

  • Detect and prevent fraud or abuse

  • Comply with legal obligations

4. Legal Bases for Processing (GDPR)

If you’re located in the European Economic Area (EEA), we only process your personal data under the following lawful bases:

  • Consent – when you opt in to marketing or email communications

  • Contract – to fulfill an order or service you requested

  • Legal obligation – for tax, regulatory, or legal compliance

  • Legitimate interest – for improving our services and website security

5. How We Share Your Information

We do not sell your personal data. We may share your information with:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping providers (e.g., DHL, UPS, local couriers)

  • Website analytics services (e.g., Google Analytics)

  • IT service providers or website hosting partners

Each third party is required to protect your data and only use it as needed for the service provided.

6. How Long We Retain Your Information

We retain your data only as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Meet legal, accounting, or regulatory requirements

Customer order data may be retained for up to 7 years for tax and record-keeping purposes.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access your data

  • Correct inaccuracies

  • Request deletion

  • Object to processing

  • Restrict processing

  • Data portability (receive your data in a structured format)

  • Withdraw consent at any time (for marketing emails)

To exercise any of these rights, contact us at [Your Contact Email].

If you’re in the EEA, you can also lodge a complaint with your national data protection authority.

8. Cookies and Tracking Technologies

We use cookies to:

  • Enable core site functionality (e.g., shopping cart)

  • Analyze user behavior to improve the site

  • Remember your preferences

By using the Site, you consent to the use of cookies unless you disable them in your browser settings. Disabling cookies may affect your experience.

You can control or delete cookies:

  • Adjust your browser settings

  • Use “Do Not Track” settings

  • Opt out via tools like www.aboutads.info

9. Data Security

We take security seriously and use appropriate measures to protect your data:

  • HTTPS encryption

  • Secure servers and firewalls

  • Limited access to personal data

  • Secure payment processors

However, no system is 100% secure, and we cannot guarantee absolute protection.

10. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect data from children. If we learn that we have inadvertently collected such data, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this policy from time to time. The “Effective Date” at the top will change accordingly. Any significant changes will be notified via the website or by email (if applicable).

12. Contact Us

For questions, concerns, or data access requests:

Email: tech@tacticaltechnical.co.uk
Phone: +447470716474
Address: 9 Telford Drive, Edinburgh